The Brief

The Naafi’s in house supermarkets, bars and pubs were suffering from a lack of modernisation in their strategy, their training and their offerings. This resulted in a mass exodus of Naafi personnel off campus to find their shopping and entertainment elsewhere. The brief was to ‘reverse the trend’

What Stalkie and The Extra Mile Partnership did

First a thorough on site in depth analysis of the Naafi supermarket, bar and pub was carried out to establish the offerings and level of staff engagement within these establishments. Following this, Stalkie devised a programme of workshops working directly with the Area Managers to help them become empowered and pro-active versus dictatorial and reactive. Part of their training was to look for the good rather than pointing out Middle Management misdemeanours.